Shipping and Handling

We endeavor to ship purchases of in-stock items the same day of receiving your order. We ship mostly with PostNl Package service.

Delivery schedules are estimates. Actual delivery times may vary depending on ship-to locations. When estimating package delivery time, please allow for credit approval, address verification and order processing.

Multiple Shipping Addresses

Each separate address you instruct us to ship to, including gift recipient addresses, will be considered a separate order and subject to applicable shipping charges.

Shipments to P.O. Boxes

Items cannot be shipped to P.O. Boxes.

Return, Exchanges and Refunds

Every item sold is unconditionally guaranteed. If you are not satisfied with your purchase or gift for any reason, simply return the items within 30 days for a quick exchange, refund, or credit. We only ask that you return the merchandise in new condition, in the original box and shipping carton with your receipt.

You may return the item via mail. Shipping is refunded only if the wrong items were shipped, or if the merchandise was received damaged.

Send the package to:

VANHEE PRODUCTS BVBA
Attention: Annemie Vanhee
Ten Brielensesteenweg 35
8940 Wervik
BELGIUM

If returning via mail and you do not have your receipt, please send a letter with your merchandise and include the following information: name, address, phone number, order number, item description/name, and reason for return.

We will process your return and follow your instructions. You may use the shipping carrier most convenient for you.